Shipping & Refund Policy

Find all the details about our shipping options, delivery times, and easy refund process. We're here to ensure a smooth shopping experience for you!

1. Shipping Policy

We strive to deliver your purchased products in shortest time possible. All orders are in processed as soon as the transaction is confirmed.

2. Standard Delivery

Confirmed orders will be delivered within 5 working days for West Malaysia and 7 working days for Sabah and Sarawak. Orders placed after 2pm will be processed on the next working day (Monday-Friday). Delivery to rural or remote areas may take an additional of 2-3 working days.

3. Sale / Promotional Periods

Sale / Promotional Periods During peak sale/promotional periods, we may not be able to fulfil next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.

West Malaysia: Additional 10 working days for your order to arrive.

Sabah & Sarawak: Additional 10 working days for your order to arrive.

4. Multiple Address Delivery

We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.

5. Change of Shipping address

Please ensure that you key in the correct shipping address before you place your order. We cannot guarantee that we are able to change your address.

6. Delivery Policy

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.

We deliver all orders using our standard packaging materials. Any special packaging requested by customer is subject to additional charges.

Note: Purchases made after 2pm each day would be considered as next day purchase for courier purposes.

1. Privacy Policy

Thanks for shopping at Oleles.co. If you are not entirely satisfied with your purchase, we're here to help.

2. Returns

You have 7 working calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

3. Returns

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund in exchange to original payment Method or store credit. You will receive the credit within a month, depending on your issuer's policies.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions on how to return your item to us, contact us.