FAQ

All orders should take 7-10 working days (excluding weekends and public holidays) to be fulfilled.

Please contact us atoleles.co@gmail.com along with a snapshot of your order ID and our team will attend to this as soon as possible!

Please ensure that you key in the correct shipping address before you place your order. We cannot guarantee that we are able to change your address.

Customs, duties, and taxes are not included in the total price of the products upon checkout. We ship all international orders delivery duties unpaid (DDU), which means additional fees may or may not occur once the parcel reaches its destination and must be paid by the recipient.

Sale / Promotional Periods During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.

Yes! We ship to Asia, Australia, Indonesia, Philippines, Singapore, Thailand, Vietnam, Hong Kong SAR, Japan, Macao SAR, South Korea, Taiwan, Brunei, United Kingdom, United States, and Canada!

All products purchased are marked as final and are NOT ELIGIBLE for returns and/or refunds. For more details, please check out our Return Policy

• Please note that exchanges/refunds are only available for items that have manufacturing defects.
• If you by any chance receive a defect item, please ensure that the product is UNUSED with no additional damage, and remains in its original packaging with no evidence of service, alteration, wear, fragrance, or blemishes of any kind.
• You may contact us at oleles.co@gmail.com stating your order ID along with the photo proof.